Privacy Policy

Privacy Policy

The Chateau on the Lake Resort Spa & Convention Center values your privacy. We want you to be confident in using this site to make your online reservations. We are very much aware of your concerns about the privacy of your information, and we have no desire or intent to infringe on your privacy.

The Chateau on the Lake, managed by Atrium Hospitality is committed to protecting your privacy. This Statement of Privacy applies to the Chateau on the Lake, Missouri web site and governs data collection and usage. By using the Chateau on the Lake website, you consent to the data practices described in this statement. 

Collection of your Personal Information

Chateau on the Lake collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Chateau on the Lake also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by Chateau on the Lake, MO. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Chateau on the Lake for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Chateau on the Lake web site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Chateau on the Lake public message boards, this information may be collected and used by others. Note: Chateau on the Lake does not read any of your private online communications.

Chateau on the Lake encourages you to review the privacy statements of Web sites you choose to link to from Chateau on the Lake so that you can understand how those Web sites collect, use and share your information. Chateau on the Lake is not responsible for the privacy statements or other content on Web sites outside of the Chateau on the Lake and the Atrium Hospitality web sites.

Use of your Personal Information

Chateau on the Lake collects and uses your personal information to operate the Chateau on the Lake web site and deliver the services you have requested. Chateau on the Lake also uses your personally identifiable information to inform you of other products or services available from Chateau on the Lake, MO, Atrium Hospitality and its affiliates. Chateau on the Lake may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Chateau on the Lake does not sell, rent or lease its customer lists to third parties. Chateau on the Lake may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Chateau on the Lake may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Atrium Hospitality, and they are required to maintain the confidentiality of your information.

Chateau on the Lake does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Atrium Hospitality keeps track of the web sites and pages our customers visit within Chateau on the Lake in order to determine what Atrium Hospitality and Chateau on the Lake services are the most popular. This data is used to deliver customized content and advertising within Atrium Hospitality and Chateau on the Lake to customers whose behavior indicates that they are interested in a particular subject area.

Chateau on the Lake website will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Chateau on the Lake or the site; (b) protect and defend the rights or property of Atrium Hospitality; and, (c) act under exigent circumstances to protect the personal safety of users of Atrium Hospitality, Chateau on the Lake or the public.

Use of Cookies

Chateau on the Lake web site uses “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Chateau on the Lake pages, or register with Chateau on the Lake site or services, a cookie helps Chateau on the Lake to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Chateau on the Lake web site, the information you previously provided can be retrieved, so you can easily use the Chateau on the Lake features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Chateau on the Lake services or Web sites you visit.

Security of your Personal Information

Chateau on the Lake secures your personal information from unauthorized access, use or disclosure. Chateau on the Lake secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. 

Changes to this Statement

Chateau on the Lake will occasionally update this Statement of Privacy to reflect company and customer feedback. Chateau on the Lake encourages you to periodically review this Statement to be informed of how Chateau on the Lake is protecting your information.

Contact Information

Chateau on the Lake welcomes your comments regarding this Statement of Privacy. If you believe that Chateau on the Lake has not adhered to this Statement, please contact Chateau on the Lake at Contact Chateau on the LakeCommercially reasonable efforts will be used to promptly determine and remedy any problem.