Hotel Policy

Guarantee Policy: All reservations must be guaranteed with a credit card or debit card.  In order to secure your reservation, a one-night deposit will be charged to your credit card upon booking.  If a debit card is used to guarantee a reservation, a hold on your checking account will placed as a one-night deposit. All third parties must contact the resort for information and instructions if wanting to pay for someone else's charges.

Cancellation Policy: No changes less than 3 days prior to arrival or at check-in as a cancelation, no show or early departure fee equivalent in the amount of a one-night stay will apply.  Does not apply to non-refundable reservations.

Must be 21 years old to check in

Chateau on the Lake is a 100% non-smoking facility including guestroom balconies. The City of Branson Smoke Free Code is No 2014-0103. A $250 fee will be assessed to violators.

Pets (dogs and cats only) under 25 pounds allowed in select rooms on the 3rd floor, a fee of $50 and other restrictions apply. Rollaway or mini-fridge, daily charge $20. Check In begins after 4:00PM, Check Out before 11:00AM.